Frequently Asked Questions

Answers to common questions about our services

A new story your personalised cushions brand. For an optimal experience with us,please read through our FAQs.

If you have any queries, please reach out to us at: or call us at


First: you will receive a confirmation email from us with an order number.Second: you will receive a dispatch email that the product are on their way.
Please note we do not do free returns. We do accept returns for any reason, as long as they have not been worn and are in the original box. This does not affect your statutory rights.